Shipping policy

At Done By Jess, we take great care in packaging every order to ensure it arrives safely and beautifully presented. We partner with The Courier Guy to deliver your gifts throughout South Africa.

Processing Time

  • All orders are carefully prepared and packaged before dispatch.

  • Standard orders are typically processed within 2–5 business days.

  • Custom, personalized, and bulk corporate orders may require additional preparation time. If this applies to your order, we will communicate the expected turnaround time with you.

Please note that processing times do not include weekends or public holidays.

Delivery

Once your order has been dispatched, it will be handed over to The Courier Guy for delivery.

Estimated delivery times are:

  • Major cities: 1–3 business days

  • Regional and outlying areas: 2–5 business days

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the size of your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking number, allowing you to monitor your parcel's journey through The Courier Guy's tracking system.

Delivery Address

Please ensure that your shipping address, contact number, and email address are correct before completing your order.

Done By Jess cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information.

Delivery Attempts

If no one is available to receive your parcel, The Courier Guy may attempt redelivery or contact you to arrange an alternative delivery. Any additional courier charges resulting from failed delivery attempts may be the responsibility of the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

To assist us in resolving the matter as quickly as possible, please include:

  • Your order number

  • Photographs of the damaged parcel and products (if applicable)

  • A brief description of the issue

We will work with you to find the most suitable resolution.

Delays Beyond Our Control

While we strive to ensure timely delivery, Done By Jess cannot be held responsible for delays caused by:

  • Courier network delays

  • Severe weather conditions

  • Public holidays

  • Load shedding or unforeseen operational disruptions

  • Incorrect delivery information provided by the customer

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Done By Jess

Email: shopdonebyjess@gmail.com 

WhatsApp: 073 458 1738

We are always happy to assist.